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Episode 09: The One About Empathy in IT
Every framework, approach, process in the world won't get you the innovation you seek. Innovation happens when we listen to each other. Here are 6 things you need to know about empathy in IT.
Larry Gioia joins us for the discussion. He has been passionately delivering for his clients as a management consultant where he works alongside executives and innovators to improve the future of healthcare.
Larry is a technical humanist. By seeing how people and technology ideas come together to create a greater good, Larry is always connecting the dots for people and with people.
We Discuss:
- What is ABCD?
- Are technologists empathy-deficient by nature?
- How does focus on people improve technical delivery?
- What do I get out of sharing ideas in this fashion?
- What messages do we bring to senior management to convince them of the value of a more empathetic approach to delivery?
6 Takeaways:
- The "always be connecting the dots" mindset views everything as connected in life and business, which can lead to innovation through perspective sharing and listening.
- Technology should enhance people's lives by meeting human needs with empathy rather than just focusing on the technology itself.
- Reframing automation as freeing up more time for human connection and empathy shifts thinking to see it as enabling more understanding between people.
- Physically bringing people together still provides immense value even with remote work through technology, so it can't be overlooked.
- AI and technology present opportunities to detect emotional cues in online communication that facilitate empathy similar to face-to-face interactions.
- Practicing skills like listening, having genuine dialogs beyond work, and proactively connecting with others are critical for building empathy and purpose.
Larry is always seen on LinkedIn and Twitter sharing great ideas. But you should also check out his other work at Dynamic Paddlers and watch some of his talks about connecting the dots:
LinkedIn: https://www.linkedin.com/in/lgioia/detail/recent-activity/posts/
Dynamic Paddlers: http://www.dynamicpaddlers.com/
Larry at the Going Deep Summit 2018: https://www.youtube.com/watch?v=pDqw_4luD_o
Larry talking about the Key Principles Shaping the Future of Work: https://www.linkedin.com/feed/update/urn:li:activity:6442844202463162368/
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By Chris Lockhart
4
44 ratings
Every framework, approach, process in the world won't get you the innovation you seek. Innovation happens when we listen to each other. Here are 6 things you need to know about empathy in IT.
Larry Gioia joins us for the discussion. He has been passionately delivering for his clients as a management consultant where he works alongside executives and innovators to improve the future of healthcare.
Larry is a technical humanist. By seeing how people and technology ideas come together to create a greater good, Larry is always connecting the dots for people and with people.
We Discuss:
- What is ABCD?
- Are technologists empathy-deficient by nature?
- How does focus on people improve technical delivery?
- What do I get out of sharing ideas in this fashion?
- What messages do we bring to senior management to convince them of the value of a more empathetic approach to delivery?
6 Takeaways:
- The "always be connecting the dots" mindset views everything as connected in life and business, which can lead to innovation through perspective sharing and listening.
- Technology should enhance people's lives by meeting human needs with empathy rather than just focusing on the technology itself.
- Reframing automation as freeing up more time for human connection and empathy shifts thinking to see it as enabling more understanding between people.
- Physically bringing people together still provides immense value even with remote work through technology, so it can't be overlooked.
- AI and technology present opportunities to detect emotional cues in online communication that facilitate empathy similar to face-to-face interactions.
- Practicing skills like listening, having genuine dialogs beyond work, and proactively connecting with others are critical for building empathy and purpose.
Larry is always seen on LinkedIn and Twitter sharing great ideas. But you should also check out his other work at Dynamic Paddlers and watch some of his talks about connecting the dots:
LinkedIn: https://www.linkedin.com/in/lgioia/detail/recent-activity/posts/
Dynamic Paddlers: http://www.dynamicpaddlers.com/
Larry at the Going Deep Summit 2018: https://www.youtube.com/watch?v=pDqw_4luD_o
Larry talking about the Key Principles Shaping the Future of Work: https://www.linkedin.com/feed/update/urn:li:activity:6442844202463162368/