Duncan la Barre is the Head of Marketing at Veeqo a Omnichannel fulfilment solution. 

Having worked his way up GSK and Lucozade in the Big Smoke he is now living in South Wales working with one of the leaders in its space. 

In this podcast we learn everything there needs to know about omnichannel fulfillment.

In this episode we discuss how important customers expectations are where the everyday consumer expects to buy from instagram and pick up deliveries from lockers.

Duncan talks about how Missguided is one of the leaders when it comes to omnichannel fulfilment and truly listen to their customers. Setting up a smartphone app they received £30 million in 4 months which was 30% higher than their mobile site. They are a retailer who truly listen to their customer and provides a great experience.

Oasis provides a great fulfilment experience and give unlimited deliveries for £10 per month - Again a business giving their customers what they want.

We also discuss how 25% of online shoppers will make a purchase in store and find out about American pet business sensation Bark Shop. Bark Shop a brand new business which sells Dog Products over a 12 month period created popups stores for their customers who wanted to try their products. This gave their customers an opportunity to bring their dog along and get them hooked, signing them to a subscription their dog. They have come from nowhere and in the last year turned over £250 million - truly a business who understands their customer and provides a great experience.

https://barkshop.com/