<p>In our first episode of the Working Smarter Podcast we visit with Daniel Rio from Zovio.  Daniel is the Contact Center Director for Zovio of brings a wealth of experience to the table as well as a clear passion for improving the customer experience.  We discuss contact center analytics and using data to tell a story in order to improve the customer experience. </p>

In our first episode of the Working Smarter Podcast we visit with Daniel Rio from Zovio. Daniel is the Contact Center Director for Zovio of brings a wealth of experience to the table as well as a clear passion for improving the customer experience. We discuss contact center analytics and using data to tell a story in order to improve the customer experience.

<p>In our first episode of the Working Smarter Podcast we visit with Daniel Rio from Zovio.&nbsp; Daniel is the Contact Center Director for Zovio of brings a wealth of experience to the table as well as a clear passion for improving the customer experience.&nbsp; We discuss contact center analytics and using data to tell a story in order to improve the customer experience.&nbsp;</p>

Episode 1: Daniel Rio from Zovio

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry.  Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

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Technology

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

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Episode 1: Daniel Rio from Zovio

Episode 1: Daniel Rio from Zovio