Insurance claims don’t have to feel like a foreign language. In this episode, I sit down with one of our owners, Brad Matthews, to break down how the insurance process actually works, from both the homeowner and contractor side. We talk through common misconceptions, where things usually go sideways, and how to protect yourself while making sure the work gets done right. If you’ve ever wondered what’s fair, what’s allowed, and what questions you should be asking during an insurance claim, this episode pulls back the curtain. Clear answers. Real-world experience. No smoke and mirrors.