You never get a second chance to make a first impression. The well-worn phrase is where we start our exploration on the debut episode of Case by Case. We talk about ways to put your best foot forward when meeting with a potential new client for the first time. We also look at ways you and your team can shape the prospect and client experience in those impressionable first weeks.

Key resources:

• White paper - https://www.northamericancompany.com/documents/434862/1144491/26221Z.pdf

• Webinar replay - https://sfgmembers.wistia.com/medias/ee0zsmi6t2