<p>In introduction to David Wilson, Customer Service and Experience Nerd!  In this episode, I will give the context on what the series will be about, and how this title sets up an ongoing discussion on how to create and manage an effective Customer Service program.  Why do Customer Service Professionals (call them Agents if you want) use this phrase at the end of every conversation?  Listen and find out!</p>

In introduction to David Wilson, Customer Service and Experience Nerd! In this episode, I will give the context on what the series will be about, and how this title sets up an ongoing discussion on how to create and manage an effective Customer Service program. Why do Customer Service Professionals (call them Agents if you want) use this phrase at the end of every conversation? Listen and find out!

<p>In introduction to David Wilson, Customer Service and Experience Nerd!&nbsp; In this episode, I will give the context on what the series will be about, and how this title sets up an ongoing discussion on how to create and manage an effective Customer Service program.&nbsp; Why do Customer Service Professionals (call them Agents if you want) use this phrase at the end of every conversation?&nbsp; Listen and find out!</p>

Episode 1 - Introduction (What is This All About?)

The focus of this series will be on creating, managing and improving customer service or CX systems, and hopefully share stories, offer advice and maybe create a community around CX delivery that you will find valuable for your own customer service organizations.  It might be a bit out there to think such a podcast series is needed, and only time will tell if what you hear on this podcast spurs you to think differently, maybe validate what you’re doing now but at minimum, my hope is that you feel connected as a community, embrace the challenge of delivering the best in CX and maybe walk away with some new ideas for your own company.

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The focus of this series will be on creating, managing and improving customer service or CX systems, and hopefully share stories, offer advice and maybe create a community around CX delivery that you will find valuable for your own customer service organizations. It might be a bit out there to think such a podcast series is needed, and only time will tell if what you hear on this podcast spurs you to think differently, maybe validate what you’re doing now but at minimum, my hope is that you feel connected as a community, embrace the challenge of delivering the best in CX and maybe walk away with some new ideas for your own company.

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Episode 1 - Introduction (What is This All About?)

Episode 1 - Introduction (What is This All About?)