On the first episode of Flipping the T, we talk to Travel and Transport's senior vice president of account management, Nancy Rissky, about business travel management in the wake of COVID-19, including how the company is providing support to customers and employees during this difficult time.

COVID-19 has really taken its toll on the travel industry, so we'll be talking with Nancy about how we've been partnering with suppliers and customers to get through this unprecedented time together. Nancy shares her thoughts on how Travel and Transport customers are handling the crisis, how the company is assisting them, as well as what processes may need to change with regard to travel policies, duty of care, managing unused tickets, and more when travel returns.