This Episode covers the evolution of Change Management. Therese discusses her own journey into change management, and the 'diamond' of Program Change Effectiveness.

Here are some highlights:

At the commencement of the podcast Therese covers her own experience in projects and change early in her career.

5:48  Therese covers what Change Management is and how it is about bridge building and being a translator

6:26  Therese discusses why Change Management exists and shares a story about her own experience in the early days of customer experience

7:42  The Loyalty Effect by Frederick Reichheld

9:42  Therese covers some of the key people aspects of Change Management

12:00 Therese discusses Program Change vs Organisational Change

14:00  Executive Sponsorship to support Change Management

15:16  The 3 areas of Change to be explored

17:10  The diamond of Change effectiveness

22:00 Adam Grant – Think Again

25:26 The discussion for next podcast – Revert or reimagine which path are organisations taking?

26:34 Fixed mindsets vs growth mindsets

Visit www.myvirtualchangemanager.com to download resources.