This week, Kristen Hayer reviews:<ul><li>Building a Culture of Experimentation, by Stefan Thomke (March/April 2020 HBR)</li><li>The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 1-4</li></ul>Next week we'll cover Chapters 5-8 of the book and a new article. Enjoy!

This week, Kristen Hayer reviews:Building a Culture of Experimentation, by Stefan Thomke (March/April 2020 HBR)The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 1-4Next week we'll cover Chapters 5-8 of the book and a new article. Enjoy!

This week, Kristen Hayer reviews:<ul><li>Building a Culture of Experimentation, by Stefan Thomke (March/April 2020 HBR)</li><li>The Customer Success Professional's Handbook, by Ashvin Vaidyanathan &amp; Ruben Rabago, Chapters 1-4</li></ul>Next week we'll cover Chapters 5-8 of the book and a new article. Enjoy!

Episode 1 - The Customer Success Professional's Handbook & Building a Culture of Experimentation

Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.

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Episode 1 - The Customer Success Professional's Handbook & Building a Culture of Experimentation

Episode 1 - The Customer Success Professional's Handbook & Building a Culture of Experimentation