In these days of miracle and wonder, with all our email and forum snark, the craftily-worded complaint letter is nearly a lost artform. Even at the library, a place where the patrons had no problem complaining about the tiniest of perceived infractions, we rarely received them in letter form. That's why I decided to turn the tables and start writing open letters of complaint to the people who drove me nuts--albeit, online and in a place where they were unlikely to ever see them, especially considering that one of them is dead.