Greg DeLapp on EAP and the Employee Assistance Professionals Association based on his 40+ years in the field: how EAP has adapted during the pandemic to improve service delivery, utilization and outcomes…how EAPs around the world responded to COVID… lessons learned from and the innovations driven by the pandemic…and what’s in store for those attending – or thinking about attending - the 2021 EAPA Institute & EXPO in Houston September 24-26!