<p>It’s been nearly four months since utility companies suspended disconnections and bolstered their customer support programs in response to COVID-19’s economic impact. This week, Brad speaks with Tara Oglesby, Vice President of Customer Experience for Ameren, to review how the St. Louis-based company serviced its customers’ evolving challenges and what lessons it is applying to its customer support model. </p>

It’s been nearly four months since utility companies suspended disconnections and bolstered their customer support programs in response to COVID-19’s economic impact. This week, Brad speaks with Tara Oglesby, Vice President of Customer Experience for Ameren, to review how the St. Louis-based company serviced its customers’ evolving challenges and what lessons it is applying to its customer support model.

<p>It’s been nearly four months since utility companies suspended disconnections and bolstered their customer support programs in response to COVID-19’s economic impact. This week, Brad speaks with Tara Oglesby, Vice President of Customer Experience for Ameren, to review how the St. Louis-based company serviced its customers’ evolving challenges and what lessons it is applying to its customer support model.&nbsp;</p>

Episode 10: Ameren's Tara Oglesby

We Stand For Energy, a project of the Edison Electric Institute, presents The Current, a podcast focused on providing policymakers with insights into the electric energy generation and distribution industry.

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Episode 10: Ameren's Tara Oglesby

Episode 10: Ameren's Tara Oglesby