Service Catalyst: Building Effective IT Organizations

Episode 10: Change Management in a Regulated Environment


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An interview with Tracey Lampula of Vertex Pharmaceuticals. This episode was recorded right after Tracy and Val presented at the itSMF Fusion Show, September, 2009 in Dallas, TX. Discussion of how […]
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Service Catalyst: Building Effective IT OrganizationsBy Service Catalyst: Building Effective IT Organizations