The financial services industry has embraced artificial intelligence and machine learning to better understand and serve its customers. In this episode we continue our conversation with Stuart Heyworth, a digital transformation consultant who has been working in financial services in London for the past 10 years and has undertaken engagements with Deloitte, Lloyds Banking Group and HSBC. He shares his perspective on what the future of banking could look like for customers and the role of ethics in the development of digital products.

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