In Episode 10: Delivering on the Resident Experience (As a Property Management Powerhouse), we spoke to David Westveer of the recently-merged property management company, Westward360. A true goliath in the Chicago market, Westward now has over 25,000 units under management (associations and multifamilies). As you might imagine, this size of operation demands an incredible amount of process, technology, and finesse to be able to deliver on the resident experience consistently.

Take a listen to find out how David views the industry and also garner some insights that can help you with your business operations—no matter how many units you manage.

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