Fake bank calls, “Grandma, I’m in jail” scams, tech‑support nonsense...Fran has seen it all from her years overseeing the Consumer Assistance Unit in the banking regulation industry. She breaks down how scammers operate and how to protect yourself, with plenty of Gen X sarcasm and zero patience for fraud.

If you’ve been scammed: act fast...contact your bank, change passwords, enable 2FA, watch your accounts, freeze your credit, and report it. No shame, just action.