Lynn Hunsaker from clear action exchange brings a unique perspective on how to do things differently in CX to move the needle. She talks about her experience with Ritz Carlton and them providing a limo when she needed a lift. What are the priority 1 and 2 that everyone should start with? What do you think are some of the biggest areas people struggle with to create a customer experience strategy? What are some unique approaches that change the CX game that you've seen? CloudCherry is a Customer Experience Management software. We try to make CX fun through equal parts of love and science. Come see us today www.cloudcherry.com.