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Episode 10: Mike Sasaki, Global Head of Customer Success & Support at Mitek Systems
In this Episode I speak with Mike Sasaki, Global Head of Customer Success & Support at Mitek Systems, one of the leading Digital ID Verification companies.
Have a listen as Mike discusses the pros & cons of building Success teams within a startup with limited funds, as well as at Large Enterprises such as Oracle, with almost unlimited resources.
Mike also discusses why making customers happy should not be the goal of Customer Success and why to never say ‘maybe’ to a customer.
Enjoy!
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By Daniel Nathan
5
22 ratings
In this Episode I speak with Mike Sasaki, Global Head of Customer Success & Support at Mitek Systems, one of the leading Digital ID Verification companies.
Have a listen as Mike discusses the pros & cons of building Success teams within a startup with limited funds, as well as at Large Enterprises such as Oracle, with almost unlimited resources.
Mike also discusses why making customers happy should not be the goal of Customer Success and why to never say ‘maybe’ to a customer.
Enjoy!