On this episode, we focus on Change Management, Governance, and User Adoption. We discuss the ADKAR Model, which is a framework for understanding change.

We discuss:

• Building Awareness regarding why the change is needed
• Creating Desire to implement change
• Developing Knowledge to allow users to adopt the solution
• Fostering Ability for the users to get the most out of the implemented solution
• Reinforcing Change to ensure that users don't go back to the "old way of doing things"

The book reviewed on this episode can be purchased here: HERE

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