In this episode, we dive into the latest CMS Technology Transformation report and what it means for the consumer and retail sector.

We explore why customer and supplier demands are driving investment in new technologies, and how businesses are balancing innovation with escalating risks.

By unpacking the survey’s findings and real-world implications, we highlight emerging dispute trends and practical strategies for building resilience - offering a clear view of how technology is reshaping risk, operations, and the customer experience across the sector.

Future Consumer Talks is a CMS podcast on legal topics affecting consumer products for retail. Through this series our lawyers will be providing insight into the fast-evolving landscape of product regulation and compliance matters. We will also be covering legal news, recent developments and emerging trends, and how they are relevant to industry.