What does a customer success organization do?  How is it different from hotline support?  In this session, we interview cloud-native customer success leaders Jocelyn Willis, head of Customer Success at Onshape along with Customer Success Manager Nick Karantzoulidis and User Experience leader Gaby Rochino.  We also bring in Ian Gardiner of Avidbots, a client using the Onshape customer success strategy to tell us how it works from the customer point of view.