Jonathan Corbin, Eugene Mann, and Sami Shalabi have put together decades of combined experience in senior positions at Hubspot, Google, Adobe, Stripe, IBM - need I say more - to COMPLETELY revolutionize how companies engage with customers. I will let them explain to us in this 10th!! ScaleApp Podcasts episode but the way I see it is that they have revolutionized the customer support experience as a wedge for impacting the entire sales experience. Turns out that customer support alone is a half TRILLION $ business.

They have raised $28 million from VCs including the MIT affiliate fund, E14 (I am an LP), and already have impressive metrics including:

• 93% of inquiries resolved autonomously
•  81% reduction in support costs
•  2x increase in team productivity
•  60% faster resolution time

Just listen!!! and if you like it, LIKE it!!