Samantha and Kathy talk to brothers David and Sam of Elegant Mosaics. David and Sam built their business around relationships. They have succeeded because they know it's more than just a product. They understand that customers will compare pricing with pricing unless you give them something else, so connect yourself with your product. When customers are familiar with you, trust you, and know your track record, amazing things can happen.

David and Sam also tell us about how you can't be so laser-focused on the endpoint because you don't want to forget the journey. When you're having fun, positive things will happen.