Dean Schuster is a big-picture guy. Vision, high-level solutions, blue skies, those things come easily to Dean. Details, not so much. A self-proclaimed “reluctant detailed guy,” Dean is Founder and Partner at truematter. Truematter is a UX consultancy that helps create digital products including apps, websites and wearable software.

As Dean says, you can’t let a big-picture person loose in a project management scenario and

expect good things to happen. Unless you have some processes in place. Dean joins us to talk about project management at Truematter, the qualities they look for in a DPM and how managing client relationships is really about setting up processes to rein yourself in.