On today's episode Mark takes a rare look at some of the things that agencies are wrongfully asked to "foot the bill" for in the travel process. While Mark always openly admits to so much of the "blame" that agencies share in some of the negatives that are travel healthcare, we thought it would help travelers to understand why some agencies are forced to increase their margins. This episode really helps travelers to understand why some agencies act they way they do when it comes to "no-shows," "cancellations," and "terminations."

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