Over the past 2 years I've made a complete reversal on the adoption of Chatbots. Back in Episode 49 of the podcast, I was all for Live Chat. And recently, in Episode 97, I went full blown Skynet, and sang the praises of the Chat Bot.

But I never really gave a full explanation of why I went the chat bot route and I also don't want to leave the impression that everybody should go full speed into chat bots.

So in this episode, I've going to go over the decision points you need to make to determine if live chat or chat bots are the way that your business should proceed.

https://www.techsmartboss.com/107