There are plenty of articles out there about how Customer Service Representatives and those who are in the service industry should act toward their customers. Making more than half the average rate yet giving so much of their energy, they are required to be perfect at all times in the eyes of the customer. Here's the thing, though, that I found out. Forever etched in my mind, I have to tell you this story to help you understand where I am coming from that I will tell you in this episode

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