Bob Speaks

Episode 11: A Holistic Approach to Service Management


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I decided to post an episode instead of trying to get a post out. This one talks about a particularly complex problem I am trying to tackle in an integrated way at work.

The tracking of assets, people, and setting of some network security settings based upon those things needs a refresh and I am still struggling with what to do. Here are some links:

  • Request Tracker
  • SUSE Linux Enterprise Server
  • PacketFence
  • Novell Service Desk (I know I didn’t mention it … )
  • ...more
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    Bob SpeaksBy Bob Martens