In Episode 11, Milo, Cherie and Chris talked with Ken Brown of Direct Route Collections Ltd. about the ins and outs of debt collection and why baseball bats are a myth not a prerequisite to debt collection - Ken talked in depth about why he prefers hiring older people into his business and why he believes that retirement is not an option. A lively discussion ensued, some technical glitches, including Chris referring to the show as the 13th episode (may have invited those glitches in by that number?!)