In this episode, our host Mike Nelson interviews Josh Koons - the Director of New Business Development at Tech II Business Services, Incorporated! IT support involves plenty of challenges, including maintaining legacy systems, pioneering the world of remote work, and even setting up security systems... Josh and Mike talk about these things and more on this episode of Buying Local Glens Falls!

A GLENS FALLS TODAY PRODUCTION

NOTE: The opinions reflected in this podcast are not indicative of the views of Saratoga Business Report, SaratogaBride.com LLC, Saratoga TODAY, Glens Falls TODAY, or Spa City Digital.

00:05 - Introduction: Dog Time!

01:53 - Building a Business… How is it Done? Tech II Knows!

04:47 - Starting an IT Company… In 1982?!

07:01 - The Parts Warehouse

09:10 - Apple Support… Difficult, But Tech II Does It!

10:55 - Cybersecurity: Anti-Virus and Firewalls are Not Enough!

12:54 - The Emergence of Remote Work: The Time Zone Problem

15:45 - Software-side Optimization is an Underrated Component of IT!

18:53 - Cloud vs. Local Servers: Which is Right For You?

21:24 - The Curse of Two-Factor Identification

23:32 - Changes in a Post-Equifax Breach World

24:56 - If You Can Make it Here, You Can Make it Anywhere!

26:01 - A Little Background on Tech II

29:39 - Working and Fun with Matt LaFarr

31:55 - How Tech II Manages Retention… Flexibility!

36:13 - It’s Important to be Able to Trust Your IT Solution!

38:10 - Closing Remarks: How to Get in Touch