In Episode 11 of The ITSM Review podcast Rebecca discusses structured problem analysis and problem solving methodologies with guests Simon Morris and Tobias Nyberg.

Topics include:

Strategic activity

Kepner Tregoe

Slack time and overload

Bias/challenging assumptions

Maturity barriers

Playing the blame game

Sex, drugs and rock-n-roll

Books mentioned and further reading/information:

The New Rational Manager - Kepner Tregoe

The Five Dysfunctions of a Team - Patrick Lencioni

The Standard+Case Approach - Rob England

Stephen Bungay - The Executive Trinity

Service Management Day (Holland)