In this episode of Pivotal Insights, Helpful.com's Farhan Thawar* talks about the challenges of building a company from scratch, why it's important to apply smart architectural principals to empower development teams, and why he strives for boring infrastructure.

*Editor's note: Helpful.com was acquired by Shopify following the recording of this episode but before its publication. Farhan and the entire Helpful.com team joined Shopify where they continue to pursue their mission of making communication and collaboration more seamless and effective.