This week on the News and Views podcast, Francis, Claire and Tom tackle the latest in the fintech industry, starting with a discussion surrounding UK Finance’s latest Annual Fraud Report which revealled £1.2billion stolen via financial fraud in 2022.

The trio then turn to Tovie AI’s report, as they learn about how AI and automation can help remove awkward conversations for debt collectors while being empathetic to customers.

Finally, they debate whether physical cards still have a place in the modern payment world.

Discussion points this week include:

-How will the industry response if we don’t see a drastic drop in fraud over the next year?

-A lack of empathy from AI may just be what’s needed when it comes to debt collection

-Are physical cards still worthwhile?