The Quotable Sales Podcast

Episode #114: Create the Right Sales Culture for Customer Success, with Mike Katz


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Your sales culture gives you a competitive advantage. But you can’t cook it up in the back office; it has to be formed on the front lines where customer contact happens. Join Mike Katz, EVP, T-Mobile for Business, as he shares his strategies for creating the right vision, hiring the right team, and always putting customers at the forefront of every initiative. When you can improve the lives of your customers — by aligning your efforts with your team’s — your life will take a quantum leap forward.

 

Guest: Mike Katz (https://linkedin.com/in/mikatz)

Host: Kevin Micalizzi (https://linkedin.com/in/kevinmic)

 

Related resources:

  • The $3 Million Bus Ride: Dropping Your Seller’s Mindset and Stepping into the Shoes of the Customer https://sforce.co/2wQKEV3

  • Making Your Numbers Is Only the Beginning https://sforce.co/2QdW1PO
  • Trust Is the Bedrock of Sales Performance https://sforce.co/2GPs16Q
  • Why More Women Should Be Part of Your Sales Team https://sforce.co/2M98ErS

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