Sometimes, patients may exhibit agitated or even violent behavior in the clinical setting. It is so important to understand background and context, try to preserve the therapeutic relationship, and also ensure our and our patient's physical safety in these challenging circumstances. Dr. Marissa Flaherty from the OSA and the Department of Psychiatry is a wealth of information on this topic. In this episode, she offers tons of practical tips, scripting, and solutions for staying safe, de-escalating potential conflict, and remaining an advocate for your patient's needs while protecting yourself.