Dennis Speigel welcomes David Rosenberg, Vice President of Guest Experience at the Monterey Bay Aquarium in California. David is responsible for the daily operations, public and fee-based programming, volunteer docent programs, interpretive training, and is chairman of the Visitor Experience Steering Committee. David brought extensive experience to the Aquarium from his years at Walt Disney World and the Hyatt Hotels Corporation. As an industry veteran, David is also past Chairman of IAAPA and recipient of its Industry Service Award. On Episode 12 of the I’M4FUN Podcast, David and Dennis discuss new and creative ways of offering a superior guest experience in the post Covid world, while also meeting the new expectations visitors have for attractions related to environmental responsibility. Hear how the animal, museum and attractions segments of our global industry have fared and changed during this global pandemic, while also learning valuable insights from a highly respected industry leader about our best strategies to ensure the industry overall is once again thriving as we move further into 2021 and beyond.
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By ITPSDennis Speigel welcomes David Rosenberg, Vice President of Guest Experience at the Monterey Bay Aquarium in California. David is responsible for the daily operations, public and fee-based programming, volunteer docent programs, interpretive training, and is chairman of the Visitor Experience Steering Committee. David brought extensive experience to the Aquarium from his years at Walt Disney World and the Hyatt Hotels Corporation. As an industry veteran, David is also past Chairman of IAAPA and recipient of its Industry Service Award. On Episode 12 of the I’M4FUN Podcast, David and Dennis discuss new and creative ways of offering a superior guest experience in the post Covid world, while also meeting the new expectations visitors have for attractions related to environmental responsibility. Hear how the animal, museum and attractions segments of our global industry have fared and changed during this global pandemic, while also learning valuable insights from a highly respected industry leader about our best strategies to ensure the industry overall is once again thriving as we move further into 2021 and beyond.