Dynamic Business Women

Episode #12- Customer Service Levels – Dr Diederik Gelderman

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In this podcast I interview Dr Diderik Gelderman who was travelling with me to San Diego for a conference. Here we talk about our different customer service experiences and discuss how customers are 'naming and shaming' on social media, businesses where they have experienced or witnessed poor customer services experiences.

Show Notes:

  • The difference between customer service levels
  • It's the little things you do that make the difference
  • Examples of our experiences with customer service whilst in the San Diego
  • Customer experience expectations
  • People are talking about your business on social media if you provide poor customer service
  • A real life example of one Facebook post of an incident witnessed by a customer that could potentially ruin this business
  • Is your customer service just 'OK'?
  • Finding your key 'moments of truth'
    • ...more
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    Dynamic Business WomenBy Michele Elmas-Hardy