This week, Kristen Hayer reviews:

• True Friends at Work by Alison Beard (July/August 2020 HBR)
• HBR's 10 Must Reads on Change Management, Chapters 9-10
  • Chapter 9 - The Hard Side of Change Management by Harold Sirkin, Perry Keenan and Alan Jackson 
  • Chapter 10 - Why Change Programs Don’t Produce Change by Michael Beer, Russel Eisenstat and Bert Spector

I'm also excited to announce our next book! Over the next 4 weeks I'll be reviewing Chief Customer Officer 2.0 by Jeanne Bliss. If you aspire to be a CCO, the next 4 episodes are for you!