The reality is we are swimming in data all day, every day, but the issue is that most companies don’t know how to structure it or gain the right insights. Listen to this episode where Dr. James Killian explains how companies can identify the right pieces of data, connect them in meaningful ways and execute to close experience gaps and achieve superior customer and employee experience. Only those companies will win in the future.

 

Guest

Dr. James Killian, Principal Employee Experience Strategy at Qualtrics