Like many of you, I always complained about the lack of resources available for Microsoft Dynamics CRM/365. That was until I realized that those resources are out there, and they are produced by the Microsoft Dynamics 365 Content Experience team led by Amy Langlois at Microsoft.

So I invited Amy to talk about documentation and all the work her team does. We discussed:

• Amy's career path at Microsoft (She authored the SDK for CRM 1.0!)
• Evolution of Dynamics 365 documentation
• Why is documentation important?
• Documentation awareness and challenges
• Who works on the documentation?
• How often are these resources updated?
• What happens to documentation from older versions?
• How can you request documentation to be written or produced?

Resources covered on this episode:

https://docs.microsoft.com/en-us/dynamics365/

https://www.microsoft.com/en-US/Dynamics/crm-customer-center/dynamics-365-online-vs-on-premises-features-faq.aspx