Rod and Brian conclude their two-part series on communication by reminding listeners of some key 'basics' that all leaders need to be brilliant in modeling, coaching, and teaching their employees.

Episode Summary:

How much is LOST between communication intent, delivery, and understanding? How can you illustrate the importance of nonverbal communication? How well does your organization balance high-tech and high-touch communication? These are a few questions explored and suggested solutions offered in this episode.

Whiteboard Notes:

Reflection Questions:

1. As you think about and review our key communication reminders to model, coach, and teach employees about communication in your culture, what do you personally need to:
   1. Start doing more of or improve the quality of?
   2. Stop doing or minimize?