Flash back 20 years - email was just being introduced to the work place, teleworking was sparse, and video conferencing was unheard of. That's all changed considerably – and it's imperative that IT personnel embrace policies that are consistent with the modern work climate, while looking to the future so their companies are not left in the dust. Ciena's CIO Craig Williams walks us through his IT methodology, including his “PHD” hiring approach, and why you should run IT like a bagel shop.