On this episode, we’re joined by Lisa Cabral, a software veteran who’s worked in a variety of roles leading her to her present assignment as principal business analyst for big data platforming. We cover what makes for a successful business analyst, how much software has (or hasn’t really) changed over the years, and the role of empathy in translating requirements and communication between two departmental functions often at odds when it comes to what’s possible and what’s practical – development and product management.