<p>Who is the voice of the customer to the leadership in your organization?  Could a new member of the C-Suite help?  Today, Scott McKain reviews the ideas behind a post by customer experience guru, Jeanne Bliss -- and suggests that the idea behind a CCO works for EVERY business, regardless the size.</p>

Who is the voice of the customer to the leadership in your organization? Could a new member of the C-Suite help? Today, Scott McKain reviews the ideas behind a post by customer experience guru, Jeanne Bliss -- and suggests that the idea behind a CCO works for EVERY business, regardless the size.

<p>Who is the voice of the customer to the leadership in your organization?&nbsp; Could a new member of the C-Suite help?&nbsp; Today, Scott McKain reviews the ideas behind a post by customer experience guru, Jeanne Bliss -- and suggests that the idea behind a CCO works for EVERY business, regardless the size.</p>

Episode 120: Encore Episode - Do you need a "Chief Customer Officer"?

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Episode 120: Encore Episode - Do you need a "Chief Customer Officer"?

Episode 120: Encore Episode - Do you need a "Chief Customer Officer"?