“People are so concerned with this innovation piece, this collaboration piece. How are we going to get more products out the door? How are we going to serve more people? How are we going to be CX/UX design premier to make sure we meet people where they're at and our customers are satisfied? But if your workforce can't even speak up, or feel comfortable or don't feel like there's that psychological safety where they can voice concerns or they see a red flag they're able to speak about it, it will affect your bottom line.” - Mika Cross

In this episode of Control the Room, I had the pleasure of speaking with Mika Cross about her journey helping both private and public sector transform the workplace.  She starts with reflections on how her time in the military helped shape her perspective on workplace transformation.  Later, Mika shares why she fell in love with people, process, culture, and performance consulting.   We also discuss simple tips for improving psychological safety in large bureaucratic organizations.  Listen in for thoughts on how and why companies need to invest in workplace culture.