“School doesn’t prepare you for the real-life of business ownership,” says Coach Servola Frazier in this episode of I HAVE SOMETHING TO SAY.  With over 20 years of training and coaching individuals in communication, business leadership, and organizational development, Servola has identified four key factors that cause businesses to fall apart: poor leadership, poor communication, poor cultural engagement, and poor performance. Through her business consulting firm, Motivate Enterprises, she guides entrepreneurs as they navigate leveraging their strengths and mitigating gaps so they can level up, scale and thrive. “I believe that to have strong and thriving communities, we need to have strong and thriving businesses that exist within those communities,” she states. Having worked with DoD agencies, federal contractors, major hotel chains, International NGOs, public and private school systems, and more, helping clients to save and generate millions, she seamlessly taps into her business acumen to help entrepreneurs create strategic plans to launch and/or grow their businesses. As one of my instructors at the Center for Micro-Entrepreneurial Training (I was a student in the first cohort this year), I was blown away by the concepts and learnings she imparted. We discuss the practicality and applicability of defining your “Best Client Ever” to hyper-focus on building relationships of trust that yield consistent and meaningful outcomes with regard to revenue and experience. “It’s a two-way relationship. As an entrepreneur, go and look at those people that you are already working with and identify the key things that you love about working with them, and find more people that meet those characteristics. These are your “Best Clients Ever” because they become part of your tribe, and you need to find more of them.” And she instructs us on how to do that…take a listen! Thank you Coach Servola!