My guest today is the co-founder of Tango! Not the Dance! Or a Dance Studio…. But an amazing tool to map out & write out processes in your organisation! In our Contact Centre Industry we live and breath processes and process improvements! We love it, I love it! Yet when it comes to documentation of said processes; the “How to” - then I often times find that these so important documents a) don’t exist b) are not complete c) are outdated! Tango will allow you to get on top of your process mapping! Ken’s promise is “you can create guides in seconds” Links:

Tango: https://www.tango.us/

Ken on LinkedIn: https://www.linkedin.com/in/kenbabcock/

Contact us at [email protected] or email me directly [email protected]

Website: https://rutzconsulting.com/

 

This Podcast is produced by: Andrew Madden Photography & Media Production