This week, Kristen Hayer reviews:<ul><li>The Great Disrupter (September 19-25, The Economist)</li><li>Chief Customer Officer 2.0, Jeanne Bliss Chapters 1-2</li></ul>If you're reading along, next week we'll be reviewing Chapters 3-5 of the book, along with a new article. This book is available on <a href='https://www.amazon.com/Chief-Customer-Officer-2-0-audiobook/dp/B01M143EY4/ref=sr_1_1?crid=1KUJ3E1ULWZIV&dchild=1&keywords=chief+customer+officer+2.0&qid=1600636651&sprefix=chief+customer%2Caps%2C479&sr=8-1'>Amazon</a> and <a href='https://www.audible.com/pd/Chief-Customer-Officer-20-Audiobook/B01LWVY4GH?qid=1600636712&sr=1-1&ref=a_search_c3_lProduct_1_1&pf_rd_p=e81b7c27-6880-467a-b5a7-13cef5d729fe&pf_rd_r=SDKNMWS6N9VFZ14P3ZEV'>Audible</a>. Note: Given the great tools and visuals that the author has included in this book, we recommend getting the printed version.

This week, Kristen Hayer reviews:The Great Disrupter (September 19-25, The Economist)Chief Customer Officer 2.0, Jeanne Bliss Chapters 1-2If you're reading along, next week we'll be reviewing Chapters 3-5 of the book, along with a new article. This book is available on Amazon and Audible. Note: Given the great tools and visuals that the author has included in this book, we recommend getting the printed version.

This week, Kristen Hayer reviews:<ul><li>The Great Disrupter (September 19-25, The Economist)</li><li>Chief Customer Officer 2.0, Jeanne Bliss Chapters 1-2</li></ul>If you're reading along, next week we'll be reviewing Chapters 3-5 of the book, along with a new article. This book is available on <a href="https://www.amazon.com/Chief-Customer-Officer-2-0-audiobook/dp/B01M143EY4/ref=sr_1_1?crid=1KUJ3E1ULWZIV&amp;dchild=1&amp;keywords=chief+customer+officer+2.0&amp;qid=1600636651&amp;sprefix=chief+customer%2Caps%2C479&amp;sr=8-1" rel="noopener noreferrer">Amazon</a> and <a href="https://www.audible.com/pd/Chief-Customer-Officer-20-Audiobook/B01LWVY4GH?qid=1600636712&amp;sr=1-1&amp;ref=a_search_c3_lProduct_1_1&amp;pf_rd_p=e81b7c27-6880-467a-b5a7-13cef5d729fe&amp;pf_rd_r=SDKNMWS6N9VFZ14P3ZEV" rel="noopener noreferrer">Audible</a>. Note: Given the great tools and visuals that the author has included in this book, we recommend getting the printed version.

Episode 13 - Chief Customer Officer 2.0 & The Great Disrupter

Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.

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Episode 13 - Chief Customer Officer 2.0 & The Great Disrupter

Episode 13 - Chief Customer Officer 2.0 & The Great Disrupter