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In this conversation we discuss the relationship that the IT team must have with the contact center and its managers to be effective. We go back and forth between the pandemic response that IT was forced to put together and how the contact center can evolve upon a return to normalcy and even how newer technologies are a blessing and a curse if implemented wrongly or without collaboration between these groups.
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In this conversation we discuss the relationship that the IT team must have with the contact center and its managers to be effective. We go back and forth between the pandemic response that IT was forced to put together and how the contact center can evolve upon a return to normalcy and even how newer technologies are a blessing and a curse if implemented wrongly or without collaboration between these groups.