Property Owner and tenant expectations for service have accelerated faster than the average property manager has been able to keep up with. Marianne Smith runs two agencies in Perth with 20 years PM experience up her sleeve. So how do you manage demanding expectations and satisfy them, and turn them into raving fans? From money issues to breaches to communication expectations of owners and tenants keep accelerating. Marianne Smith shows you how to not just deal with them, but deliver outstanding results and come out on top.